Ontario’s Accessible Customer Service Standard

Filed Under (Inclusion) by Estee on 20-10-2010

On January 1, 2012, businesses are asked to comply with the new Accessible Customer Service Standard. In other words, all non profits and businesses will have to begin to accommodate individuals with various mental and physical disabilities. This will include autism.

In terms of understanding disability and preparing for the change, these videos provide an excellent start.

If the link doesn’t work there, you can try www.ontario.ca/AccessON.

“It is not about your physical premises,” states Alfred Spencer, Director of the Outreach and Compliance Branch of the Accessibility Directorate of Ontario. “It’s simply about understanding that customers with disabilities may have different needs. It’s about finding the best way to help them access your goods and services.”

May it be one critical step to Inclusion.


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About Me


I’m a PhD candidate at York University, Critical Disability Studies, with a multi-disciplinary background in the arts as a curator and writer. I am the Founder of The Autism Acceptance Project (www.taaproject.com), and an enamoured mother of my only son who lives with the autism label. I like to write about our journey, critical issues regarding autism in the area of human rights, law, and social justice, as well as reflexive practices in (auto)ethnographic writing about autism.